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poddy61
Participant
January 27, 2020
Question

I subscribe, now Adobe asks me to start a 7 day trial - Help Please

  • January 27, 2020
  • 2 replies
  • 190 views

Help Please

 

I have a monthly subscription, however, following a password change I now get asked to start a 7 day trial

 

I use an imac - tried to sign in via Apple Account, this brought the same result

 

How do I contact Adobe/ Resolve this please?

 

Thanks 

 

 

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2 replies

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
January 27, 2020

Poddy61, what type of Creative Cloud membership are you using?  There is no subscription or membership assigned to the e-mail address you used to post to this public discussion forum.

Anonymous
January 27, 2020

Hi

Take a look here to see if it helps

https://helpx.adobe.com/in/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

You can contact Adobe customer care via this link, click on the chat icon bottom right hand corner

https://helpx.adobe.com/contact.html

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