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Gaël26071472uvmh
Participant
October 7, 2023
Question

I TERMINATE MY SUBSCRIPTION BUT AFTER THE RENEWEL AND CAN'T ACCESS THE APP ANYMORE...

  • October 7, 2023
  • 1 reply
  • 216 views

Hello adobe, I did renew my subscription and after I terminate it to not pay it again next year. But I don't understand why I can't use photoshop anymore because I paid this for this year. How do we do ? I can't give 288 euro for free to Adobe who cannot let me use the app again. I need a solution quickly please since It's my work tool. Could you please send me a refund or let me use the app.

I'm waiting for you response.
Thank you !

 

    This topic has been closed for replies.

    1 reply

    Ged_Traynor
    Community Expert
    Ged_TraynorCommunity Expert
    Community Expert
    October 7, 2023

    @Gaël26071472uvmh you'll need to contact Adobe support about payment issues
    Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    You will need to be on a browser that allows popups and cookies or the icon won't show.
    Twitter: @AdobeCare https://twitter.com/AdobeCare

    G
    Gaël26071472uvmhAuthor
    Participant
    October 7, 2023

    Hello @Ged_Traynor thank you but I already looked for it but I've no email adress to join any support to help me with this annoying issues. I need to talk with someone that can directly apply my demand.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 7, 2023

    @Gaël26071472uvmh 

     

    as soon as you cancel, your subscription ends. you can start another subscription.

     

    if you need help and can't use chat use twitter/x

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