Skip to main content
Metroo
Metroo
Participant
February 24, 2026
Answered

I tested the free trial and I realized it wasn't it for me so I stopped using the app but today I got charged for the purchase so i requested a refund and filled the form when should I be expecting payment

  • February 24, 2026
  • 1 reply
  • 27 views

 

    Correct answer Jeffrey_A_Wright

    ​@Metroo thanks for posting. I can confirm that your subscription is still active. Please see https://support.google.com/googleplay/answer/7018481 for information on how to cancel the subscription through the Google Play Store.

    1 reply

    Dave Creamer of IDEAS
    Community Expert
    Dave Creamer of IDEASCommunity Expert
    Community Expert
    February 24, 2026

    I can’t answer your question, but when you stopped using your app, did you go online and cancel your subscription? Just stopping use doesn’t mean anything. 

    You probably want to post your query in this forum: 
    https://community.adobe.com/account-payment-plan-4

    David Creamer: Community Expert (ACI and ACE 1995-2023)
      Metroo
      MetrooAuthor
      Participant
      February 24, 2026

      No I forgot to do that but immediately they debited I cancelled and came online to find a solution 

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity ManagerCorrect answer
      Community Manager
      February 24, 2026

      ​@Metroo thanks for posting. I can confirm that your subscription is still active. Please see https://support.google.com/googleplay/answer/7018481 for information on how to cancel the subscription through the Google Play Store.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices