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Nellylorraine
Nellylorraine
Participant
May 12, 2026
Question

I thought I canceled but I was charged today

  • May 12, 2026
  • 1 reply
  • 4 views

Hi

 

I thought  had cancelled my subscription until I saw that my account was debited today, please I have now cancelled it and i would like a full refund. Thank you

    1 reply

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity Manager
    Community Manager
    May 12, 2026

    Thank you for posting to this public discussion forum, Nellyloraine.


    I am sorry that you did not find more value in our services, and any problems you have encountered in reaching us.


    I see that you did begin the self-cancel process listed at https://adobe.ly/4uHxmp9 if you have questions about the fees that are being charged, Nellylorraine, then click on https://adobe.ly/4uNl4vy to speak with a member of our team who can help you further.


    I don't see any records of any previous attempts to reach us, so please use a different device if you cannot contact anyone or are redirected to this public discussion forum, Nellylorraine.


    For more information on the cancellation and refund process, see https://adobe.ly/4eIrNC6.

    Please update this public discussion thread if you have additional questions, Nellylorraine. ^JW

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