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Participating Frequently
August 1, 2025
Question

i took creative cloud subscription added card details and but it is not showing the sbubscription

  • August 1, 2025
  • 1 reply
  • 433 views

i took a Creative Cloud subscription, added card details, and everything, but now it is not showing the subscription and asking me to buy the software

1 reply

Ann Bens
Community Expert
Community Expert
August 1, 2025

Moved discussion to Account... forum.

Participating Frequently
August 1, 2025

how

 

kglad
Community Expert
Community Expert
August 1, 2025

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

IF your account shows an active subscription and the above fails to help:

 

 

proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location