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intuitive_Serendipity2ea6
Participant
October 25, 2026
Answered

I try to login but once I enter the credential it disappears

I but Adobe subscription and I try to login but After a enter my login details it disappears 

    AkanshaAshra
    AkanshaAshraCorrect answer
    Community Manager
    October 26, 2026

    ​

    Hi @intuitive_Serendipity2ea6 

    Thank you for reaching out. We understand that you’re unable to access your Adobe subscription because the login screen disappears after you enter your details.

    Please first try signing in to your Adobe Account through a web browser using the same email address used to purchase your subscription. 

    If browser sign-in works but the issue occurs inside the Adobe app, please follow Adobe’s sign-in troubleshooting steps here:

    Fix repeated sign-in prompts in Creative Cloud apps

    We hope this gets you signed in successfully. If it continues, let us know which Adobe app and operating system you’re using.

    ^Akansha

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    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 26, 2026

    it’s not clear where you’re trying to sign-in. 

     

    if you’re trying to sign into adobe’s website, try using a mobile phone's updated non-opera browser with wifi disabled.  if you’re trying to sign into the cc desktop browser copy and paste (into a reply here) a screenshot of the prompt.

     

    Translate
    AkanshaAshra
    Community Manager
    AkanshaAshraCommunity ManagerCorrect answer
    Community Manager
    October 26, 2026

    ​

    Hi @intuitive_Serendipity2ea6 

    Thank you for reaching out. We understand that you’re unable to access your Adobe subscription because the login screen disappears after you enter your details.

    Please first try signing in to your Adobe Account through a web browser using the same email address used to purchase your subscription. 

    If browser sign-in works but the issue occurs inside the Adobe app, please follow Adobe’s sign-in troubleshooting steps here:

    Fix repeated sign-in prompts in Creative Cloud apps

    We hope this gets you signed in successfully. If it continues, let us know which Adobe app and operating system you’re using.

    ^Akansha

    Translate
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