I upgraded to a commercial license. Now I have 2.licenses.

Forum|Forum|24 days ago
August 17, 2026
5 replies
28 views

I upgraded my private license to a commercial license via the custumer support. Now I‘m being charged for both and the contact at Adobe does‘t respond.

What‘s wrong?

Correct answer smart_Elixire9c2

Everything worked out nicely. Thanks, Adobe.

kglad

Community Expert

by private license do you mean individual subscription, and by commercial license do you mean a teams or enterprise subscription?

S

smart_Elixire9c2Author

Participant

Yes and yes. I had a remaining subscription time on the individual plan.

M

Manan Joshi

Community Expert

What do you imply by “doesn’t respond”? Contact them and get this sorted out? Are they being unhelpful or what? The normal course of action is to cancel the plan you don’t need and that can be done by you as well.

-Manan

S

smart_Elixire9c2AuthorCorrect answer

Participant

Everything worked out nicely. Thanks, Adobe.

kglad

Community Expert

good to hear, and thanks for the follow-up.

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