I upgraded to a commercial license. Now I have 2.licenses.

Forum|Forum|4 days ago
August 17, 2026
2 replies
12 views

I upgraded my private license to a commercial license via the custumer support. Now I‘m being charged for both and the contact at Adobe does‘t respond.

What‘s wrong?

kglad

Community Expert

by private license do you mean individual subscription, and by commercial license do you mean a teams or enterprise subscription?

M

Manan Joshi

Community Expert

What do you imply by “doesn’t respond”? Contact them and get this sorted out? Are they being unhelpful or what? The normal course of action is to cancel the plan you don’t need and that can be done by you as well.

-Manan

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