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omii56
Participant
Aug 3, 2026 5:08 AM UTC
Answered

i uploaded upi and card detail option properly but it shows not validate I DO ALL card and upi but it not take

someday before i close autopay eventually. but today is my billing date of my adobe subscription and i want to pay but adobe not take my payment it shows use proper details but i upload right one without any mistake but it can not accept my card and upi what can do next ?

Jeff_A_Wright
Jeff_A_WrightCorrect answer
Community Manager
Aug 3, 2026 3:52 PM UTC

Thank you for posting, ​@omii56.

 

I appreciate your usage of our services, and I apologize for any problems you are encountering updating your payment information.

 

In addition to the helpful suggestion offered by ​@kglad, please see https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/retry-failed-or-missed-payment.html for information on how to correct your account. If your school manages the network or device you are using, you may need their help to interact with our systems successfully.

 

Please update this public discussion thread if you have any additional questions, ​@omii56.

2 replies

Jeff_A_Wright
Community Manager
Jeff_A_WrightCommunity ManagerCorrect answer
Community Manager
Aug 3, 2026 3:52 PM UTC

Thank you for posting, ​@omii56.

 

I appreciate your usage of our services, and I apologize for any problems you are encountering updating your payment information.

 

In addition to the helpful suggestion offered by ​@kglad, please see https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/retry-failed-or-missed-payment.html for information on how to correct your account. If your school manages the network or device you are using, you may need their help to interact with our systems successfully.

 

Please update this public discussion thread if you have any additional questions, ​@omii56.

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kglad
Community Expert
Community Expert
Aug 3, 2026 1:19 PM UTC

try using a mobile phone's updated non-opera browser with wifi disabled to enter your payment details.

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