Gleeful_Hummingbird1bb2

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Question

I used Adobe’s free trial and cancelled it within 7 days in june.

Forum|Forum|10 hours ago
August 28, 2026
2 replies
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Dear
I used Adobe’s free trial and cancelled it within 7 days in june. Now I see that I’ve been charged 36.29 euros for 3 months via PayPal. But when I checked my account on the Adobe website, I can see that I don’t have a subscription. So why have I been charged? I assume this is a mistake?

Community Expert

Community Expert

use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to make sure you’re checking the correct account ( https://account.adobe.com )

Community Expert

Community Expert

Check your current subscriptions if any at https://account.adobe.com/plans

For charge details try the following link https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.html

If you still need further help, contact Adobe Support, use the following link to chat with them https://helpx.adobe.com/contact.html?rghtup=autoOpen

-Manan