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Participant
Sep 1, 2026 1:25 PM UTC
Question

I've been charged 23.59USD having no active subscription. AI chat doesn't help at all.

I've been charged 23.59USD having no active subscription and none listed in my profile. AI chat doesn't help at all.

    3 replies

    kglad
    Community Expert
    Community Expert
    Sep 1, 2026 1:27 PM UTC

    use https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html to find the billed account.  then check at account, https://account.adobe.com 

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    Participant
    Sep 1, 2026 1:42 PM UTC

    I have no active plans/subscriptions unless they are hidden

     

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    kglad
    Community Expert
    Community Expert
    Sep 1, 2026 1:52 PM UTC

    ​@Admired_videographer851a 

     

    is that the account shown at https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

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