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lawrencem36160097
lawrencem36160097
Participant
June 30, 2020
Question

I've been charged twice in the same month at different rates

  • June 30, 2020
  • 3 replies
  • 166 views

 For whatever reason i've been charged twice for creative cloud.

Once at the regular student rate. Which i'm on, but then a day later i ALSO get charged randomly $40 AUD, I beleive its $21.99/month not $61.99/month. 

I went for the support center but they just immediantly ask for my full credit card number!

WHY DO THEY OUT SOURCE THEIR SUPPORT? 

They are so unhelpful, and just copy & paste messages.

[edited by moderator], i've barely started using adobe and i want to quit.

 

This topic has been closed for replies.

3 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
June 30, 2020

Is it possible you have more than 1 account?  Please log-in to your account below to confirm what you're paying for.
https://account.adobe.com/plans

If you still need help, scroll down to Contact Adobe on the same page.  In the Chat box, type AGENT followed by Enter key and wait for a human.  DO NOT get into a dialogue with the artificial intelligence bot.

 

Nancy O'Shea— Product User & Community Expert
Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
June 30, 2020

You will need to go to Adobe Customer Service for that:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede...

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
June 30, 2020

I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Account forum.

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