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diya0356@gmail.com
Participant
June 24, 2026
Answered

I’ve canceled but I’ve been double charged

  • June 24, 2026
  • 2 replies
  • 16 views

I’ve been double charged for two different package . I didn’t know Lightroom package was active I didn’t subscribe. I would like to ask for refund 

    Correct answer ShivangiGupta

    Hi there,

    We appreciate you reaching out.

    As per your account details you have an active plan for Adobe Acrobat Pro and Creative Cloud Pro. Perhaps this is the reason you are seeing two different charges. You can check the details here: https://adobe.ly/4eFqEd0

    Let us know if you have any questions.


    ^Shivangi


    ^SG

    2 replies

    kglad
    Community Expert
    Community Expert
    June 24, 2026

    p.s. lightroom is only one part of creative cloud pro.

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity ManagerCorrect answer
    Community Manager
    June 24, 2026

    Hi there,

    We appreciate you reaching out.

    As per your account details you have an active plan for Adobe Acrobat Pro and Creative Cloud Pro. Perhaps this is the reason you are seeing two different charges. You can check the details here: https://adobe.ly/4eFqEd0

    Let us know if you have any questions.


    ^Shivangi


    ^SG

    ^Shivangi