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Participant
June 29, 2024
Answered

I've cancelled my subscription, but I can no longer access Premiere

  • June 29, 2024
  • 3 replies
  • 631 views

So, I'd subscribed to Premiere and had money taken from my account on 22/06/24. I wanted to cancel it today so it didn't auto renew next month, just to save money. In theory, I've paid for this month and I should still have access to Premiere. However, I've had an email saying that my subscription has ended today and I no longer have access to Premiere.

 

I'm not resubscribing to regain access, only to have another month's taken out of my account 7 days after initially subscribing.

This topic has been closed for replies.
Correct answer kglad

as soon as you cancel, you lose the ability to open adobe cc apps.  also, there's no way to undo a cancellation.  you can live with it or start another subscription.

3 replies

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
June 29, 2024

as soon as you cancel, you lose the ability to open adobe cc apps.  also, there's no way to undo a cancellation.  you can live with it or start another subscription.

Ann Bens
Community Expert
Community Expert
June 29, 2024

Moved to Account.....forum.

MyerPj
Community Expert
Community Expert
June 29, 2024

For the most part we're not Adobe, just users like you. Try customer support. While logged into your account here:

 

https://www.adobe.com/about-adobe/contact.html