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Participant
June 29, 2024
해결됨

I've cancelled my subscription, but I can no longer access Premiere

  • June 29, 2024
  • 3 답변들
  • 648 조회

So, I'd subscribed to Premiere and had money taken from my account on 22/06/24. I wanted to cancel it today so it didn't auto renew next month, just to save money. In theory, I've paid for this month and I should still have access to Premiere. However, I've had an email saying that my subscription has ended today and I no longer have access to Premiere.

 

I'm not resubscribing to regain access, only to have another month's taken out of my account 7 days after initially subscribing.

이 주제는 답변이 닫혔습니다.
최고의 답변: kglad

as soon as you cancel, you lose the ability to open adobe cc apps.  also, there's no way to undo a cancellation.  you can live with it or start another subscription.

3 답변

kglad
Community Expert
kgladCommunity Expert답변
Community Expert
June 29, 2024

as soon as you cancel, you lose the ability to open adobe cc apps.  also, there's no way to undo a cancellation.  you can live with it or start another subscription.

Ann Bens
Community Expert
Community Expert
June 29, 2024

Moved to Account.....forum.

MyerPj
Community Expert
Community Expert
June 29, 2024

For the most part we're not Adobe, just users like you. Try customer support. While logged into your account here:

 

https://www.adobe.com/about-adobe/contact.html