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Participant
October 5, 2026
Answered

I’ve cancelled the 7 trial adobe membership a day after I got it. And today adobe charged me 31$ for a full month subscription

Refund needed as I have cancelled the 7 days free trial and don’t need it. 

    ShivangiGupta
    ShivangiGuptaCorrect answer
    Community Manager
    October 7, 2026

    Sure!
    I rechecked your account info and I confirm that all the subscriptions have been cancelled and Adobe has initiated a refund yesterday. It usually takes 10-14 days for the refund to get processed.

    We appreciate your patience. Please feel free to reach out if you have any additional questions.


    ^Shivangi

    ^Shivangi

    4 replies

    Participant
    October 7, 2026

    Thanks for your reply. 
    Could you please check if all is cancelled now. Will the refund process on this to the account that got deducted for this? 

    Translate
    Jeff_A_Wright
    Community Manager
    Community Manager
    October 5, 2026

    Thank you for posting, ​@Lavish_personality3707.

     

    I understand how frustrating it is to be charged when you believed you had already canceled the services and no longer needed them.

     

    I reviewed the account and can confirm that both Adobe Acrobat AI Assistant Plus and Acrobat Pro subscriptions were started on October 5. The Acrobat AI Assistant Plus subscription was canceled today; however, the Acrobat Pro subscription remains active.

     

    If you would like to cancel the remaining Acrobat Pro subscription, please follow the steps in this HelpX article:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    For information about Adobe's cancellation terms and refund eligibility, please see:

    https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

     

    Based on the dates involved, if your cancellation qualifies under those terms, any applicable refund is processed automatically once the cancellation is completed.

     

    Please let us know if you have any additional questions, ​@Lavish_personality3707.

    Translate
    Participant
    October 7, 2026

    Could you please check if all is cancelled now. Will the refund process on this to the account that got deducted for this? 

    Translate
    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity ManagerCorrect answer
    Community Manager
    October 7, 2026

    Sure!
    I rechecked your account info and I confirm that all the subscriptions have been cancelled and Adobe has initiated a refund yesterday. It usually takes 10-14 days for the refund to get processed.

    We appreciate your patience. Please feel free to reach out if you have any additional questions.


    ^Shivangi

    Translate
    ^Shivangi