Skip to main content
Participant
October 5, 2026
Answered

I’ve cancelled the 7 trial adobe membership a day after I got it. And today adobe charged me 31$ for a full month subscription

  • October 5, 2026
  • 1 reply
  • 14 views

Refund needed as I have cancelled the 7 days free trial and don’t need it. 

    Correct answer Jeff_A_Wright

    Thank you for posting, ​@Lavish_personality3707.

     

    I understand how frustrating it is to be charged when you believed you had already canceled the services and no longer needed them.

     

    I reviewed the account and can confirm that both Adobe Acrobat AI Assistant Plus and Acrobat Pro subscriptions were started on October 5. The Acrobat AI Assistant Plus subscription was canceled today; however, the Acrobat Pro subscription remains active.

     

    If you would like to cancel the remaining Acrobat Pro subscription, please follow the steps in this HelpX article:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    For information about Adobe's cancellation terms and refund eligibility, please see:

    https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

     

    Based on the dates involved, if your cancellation qualifies under those terms, any applicable refund is processed automatically once the cancellation is completed.

     

    Please let us know if you have any additional questions, ​@Lavish_personality3707.

    1 reply

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    October 5, 2026

    Thank you for posting, ​@Lavish_personality3707.

     

    I understand how frustrating it is to be charged when you believed you had already canceled the services and no longer needed them.

     

    I reviewed the account and can confirm that both Adobe Acrobat AI Assistant Plus and Acrobat Pro subscriptions were started on October 5. The Acrobat AI Assistant Plus subscription was canceled today; however, the Acrobat Pro subscription remains active.

     

    If you would like to cancel the remaining Acrobat Pro subscription, please follow the steps in this HelpX article:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    For information about Adobe's cancellation terms and refund eligibility, please see:

    https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

     

    Based on the dates involved, if your cancellation qualifies under those terms, any applicable refund is processed automatically once the cancellation is completed.

     

    Please let us know if you have any additional questions, ​@Lavish_personality3707.