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nvtan2306
Participant
April 5, 2024
Question

I've read many articles complaining about not being able to remove VISA cards from accounts

I've read many articles complaining about not being able to remove VISA cards from accounts, but I still wanted to post this to emphasize that users don't like it. 

This makes me feel uncomfortable when I sign up for a monthly subscription to use and want to cancel when I no longer need it, but I am tied to my VISA card and have to pay a fine for early cancellation. Obviously, I pay in advance and use it. Then, why the penalty? I'm not good at English so I have to use Google Translate to write this.

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    2 replies

    gupta shivangi
    gupta shivangi
    Legend
    April 5, 2024

    Hi,

    @nvtan2306

    We appreciate you reaching out to us with your opinion. As per your account details, you have an annual subscription to Adobe Creative Cloud Photography plan with monthly payment since 4 months. 

    You can always update your credit card following the steps here: https://adobe.ly/3J5flva

    Let us know if you have any questions.

    Regards,

    Shivangi

     

    Did you know that as part of your subscription, you already have access to Adobe Express? Adobe Express, lets you design  images, videos, social content, and PDFs. Adobe Express is an all-in-one app for fast and easy, content creation with Adobe Firefly built in. Learn more about Express- https://adobe.ly/3J7az08

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 5, 2024

    the best option to cancel before the automatic renewal is to set a reminder ro cancel just prior to tge cancellation date. i find mobile reminders work well. for me.

     

    none of the above directly addresses any of your questions because there's no reasonable explanation.

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