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Participant
February 4, 2020
Question

I wanr to cancel my free trial, but theres no cancel plan button

  • February 4, 2020
  • 1 reply
  • 355 views

My free trial is runnig out today, and i want to cancel it, but every time I go to manage my plan tab, theres no cancel plan button? Please cancel it for me, I tried reaching out to customer service but theyre not open, please help.

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1 reply

John T Smith
Community Expert
Community Expert
February 4, 2020

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI