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Participant
July 18, 2021
Question

I want a refund

  • July 18, 2021
  • 3 replies
  • 222 views

My son used my laptop and signed up to Adobe pro when trying to edit a document without me knowing. I've seen the charges and then tried to cancel, finding out that I'm locked in for 12 months and just had to pay an $110 early cancellation fee! I would like to please be refunded this 

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    3 replies

    Nancy OShea
    Community Expert
    Community Expert
    July 18, 2021

    1. Password protect your computer immediately.

    2. Create a separate user ID for family members that DOES NOT have full administrative permissions.

    3. Adobe Acrobat Reader is FREE  -- view, comment, print & sign PDF.
    https://acrobat.adobe.com/us/en/acrobat/pdf-reader.htm

     

    Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    Community Expert
    July 18, 2021

    Also... signing up for a subscription requires entering a credit card number... so it would seem that your son not only used your computer, he used your credit card

    John T Smith
    Community Expert
    Community Expert
    July 18, 2021

    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -make sure that your browser does NOT block ads, scripts, or pop-ups
    -you must also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or https://helpx.adobe.com/contact/phone.html
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730