I want a refund

Question

I wanted to test one feature of one application. I tested the feature and I was unhappy with the results. But I did not immediately cancel the plan because I thought I might need the product in question in the near future. I have not used any Adobe aplication since (close to 1 year). I have been extremely busy with university. I don't have much money. I don't deserve to pay a protracted monthly fee for the privilage of maybe having the right tool if I need it, and the cancelation fee is just insulting to me. What value has Adobe provided to me for my monthly payments? An option? I had that option before you had your fingers in my wallet. Please refund me.

kglad · Accepted Answer

that's like saying you leased an apartment, but never stayed in it so you shouldn't have to pay.

in any case, these are user-to-user forums. and while i'm doubtful adobe support will be more sympathetic, you can try:

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

Nancy OShea · Answer

I'm sorry but you knew you were ordering when you gave Adobe your credit card and downloaded & installed the software. If you neglected to cancel right away, that's not Adobe's failure. They provided you with the products & services you ordered, regardless of whether or not you used them. Obviously you're intelligent enough to attend a university. So why aren't you checking your bank statements EVERY month?

Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

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How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
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CONTACT ADOBE SUPPORT:
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Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

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