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Sydney32505791xet0
Participant
September 25, 2023
Question

I WANT A REFUND.

  • September 25, 2023
  • 3 replies
  • 339 views

I recently was charged $50 for something I didn't even want. I want a refund and no one has been helpful. Please email me a copy of the refund request once someone can put one in for me since I can't get any help. 

My email is  

[Personal information removed by moderator.]

    3 replies

    J
    jan_paul_0492
    Participant
    March 23, 2025

    Hello I am Jan Paul Barcena I am accidentally click a subscription botton for you're apps. My transaction Id is REMOVED TO DETER SCAMMERS

     

     

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 23, 2025

    @jan_paul_0492 

     

    if you purchased via an app store, contact that store to cancel your subscription, asap.

     

    if you purchased from adobe.com, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



    and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



    if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 25, 2023

    @Sydney32505791xet0 

     

    contact adobe support. there are 2 ways to contact adobe; chat and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    B
    Community Expert
    Ben MCommunity Expert
    Community Expert
    September 25, 2023

    This is a user to user forum so no one here will be able to help you here. I would reach out to support via phone or chat: https://www.adobe.com/about-adobe/contact.html

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