Skip to main content
S
Sydney32505791xet0
Participant
September 25, 2023
Question

I WANT A REFUND.

  • September 25, 2023
  • 3 replies
  • 339 views

I recently was charged $50 for something I didn't even want. I want a refund and no one has been helpful. Please email me a copy of the refund request once someone can put one in for me since I can't get any help. 

My email is  

[Personal information removed by moderator.]

    3 replies

    J
    jan_paul_0492
    Participant
    March 23, 2025

    Hello I am Jan Paul Barcena I am accidentally click a subscription botton for you're apps. My transaction Id is REMOVED TO DETER SCAMMERS

     

     

     

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity Manager
    Community Manager
    March 24, 2025

    Hi Paul,

    Welcome to the community!
    I checked your account details and found that you subscribed to Adobe Acrobat Premium and canceled it day March 22, 2025. Since you have canceled the subscription within 14 days, you are eligible for full refund. Please reach out to our support team here: https://adobe.ly/4hCRZvS

    They will help you with the process. Let me know if you have any questions.


    ^Shivangi

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 25, 2023

    @Sydney32505791xet0 

     

    contact adobe support. there are 2 ways to contact adobe; chat and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    B
    Community Expert
    Ben MCommunity Expert
    Community Expert
    September 25, 2023

    This is a user to user forum so no one here will be able to help you here. I would reach out to support via phone or chat: https://www.adobe.com/about-adobe/contact.html

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices