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Ast123678
Participant
May 15, 2026
Question

I want a refund a minor purchased this and you having be taking money from me for months. I have never not once used your services, I would like a full refund.

  • May 15, 2026
  • 4 replies
  • 19 views

I want a refund a minor purchased this and you having be taking money from me for months. I have never not once used your services, I would like a full refund, you pretty much stole from someone who doesn’t have the means to pay for this, multi million dollar company should have no problem refunding a customer that has never used your services. 

    4 replies

    kglad
    Community Expert
    Community Expert
    May 15, 2026

    report fradulent use of your credit card is someone used your credit card without permission.  ie, you take responsibility for its use.

    John T Smith
    Community Expert
    Community Expert
    May 15, 2026

    Adobe has no way of knowing that a ‘minor’ used your credit card to make a purchase… you need to supervise your ‘minor’ better

    Peru Bob
    Community Expert
    Community Expert
    May 15, 2026

    Only you can cancel. We can’t do that for you here on this forum.


    See here:

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    and here:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    You need to have a valid form of payment before you can cancel a subscription and get a refund.

    https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

    Ast123678
    Ast123678Author
    Participant
    May 15, 2026

    I want a refund a minor purchased this and you having be taking money from me for months. I have never not once used your services, I would like a full refund do the right thing I have good customer service but you probably don’t. You’re probably gonna be assholes and not refunding me that’s my guess.

    kglad
    Community Expert
    Community Expert
    May 15, 2026

    @Ast123678 

     

    please don’t post duplicate messages.  and see your other post.