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Participant
July 10, 2026
Question

I want a refund and my plan canceled

  • July 10, 2026
  • 2 replies
  • 19 views

Hello, 

I’m getting billed for the plan I do not use, and I’m also getting threatened with a cancellation fee.

Please refund my recent payment and cancel my plan.

    2 replies

    Jeff_A_Wright
    Community Manager
    Community Manager
    July 10, 2026

    Thanks for posting to this public discussion forum, ​@Temis.

     

    I am sorry you did not find more value in your use of Adobe Stock, and I apologize for any problems you have encountered with managing your commitment.

     

    Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you process your cancellation and refund request. I don’t see any records of any previous attempts to reach us, so use a different device if you are unable to contact anyone at https://helpx.adobe.com/contact.html?rghtup=autoOpen.

     

    For more information about canceling an Adobe Stock subscription, see https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html.

     

    Please update this public discussion thread if you have any additional questions, ​@Temis.

    kglad
    Community Expert
    Community Expert
    July 10, 2026

    you have to cancel that subscription yourself.  no one here can do that for you.

     

    select your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html to see the cancellation to which terms you agreed.

     

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html