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Participant
Sep 22, 2026 1:07 PM UTC
Answered

I want a refund. I have just been automatically re-subscribed with a plan that I don't want anymore. How can I initiate a refund?

As the title states. Please help as soon as possible before it lapses past 14 days.

    Manan JoshiCorrect answer
    Community Expert
    Sep 22, 2026 1:10 PM UTC

    You must cancel the plan before a refund can be issued. If applicable, refunds are issues automatically within 14 days. However, refunds don’t apply to renewals. You can check the following articles for more details

    https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

    https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

    -Manan

    6 replies

    Participant
    Sep 23, 2026 12:53 PM UTC

    Yes talking to the Adobe Support agent helps! I was able to get a refund

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    kglad
    Community Expert
    Community Expert
    Sep 24, 2026 12:46 PM UTC

    thanks for the update

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    AkanshaAshra
    Community Manager
    Community Manager
    Sep 23, 2026 9:26 AM UTC

    Hi ​@skilled_soldierdbea

    I understand you were looking for an update on your subscription. We checked, and your subscription was canceled and Adobe has already processed a refund.

    It may take up to 10 to 14 days for the refund to appear in your account.

    You can check the following articles for more details

    https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

    https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

    I hope this clarifies things. If you have any other questions or need further assistance, please feel free to let us know. We're always happy to help.

    ^Akansha

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    Manan JoshiCommunity ExpertCorrect answer
    Community Expert
    Sep 22, 2026 1:10 PM UTC

    You must cancel the plan before a refund can be issued. If applicable, refunds are issues automatically within 14 days. However, refunds don’t apply to renewals. You can check the following articles for more details

    https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

    https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

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    -Manan
    Participant
    Sep 22, 2026 1:15 PM UTC

    I have cancelled my plan. Will there be a refund? It is an automatic renewal

     

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    Community Expert
    Sep 22, 2026 1:18 PM UTC

    Renewal don’t qualify for the refund as per the rules, see the article I linked. You can contact Adobe Support though and see if they can make an exception.

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    -Manan