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Participant
September 1, 2026
Question

I want a refund on my $50 annual purchase. I have not used any credits and did not mean to go past the trial.

  • September 1, 2026
  • 1 reply
  • 7 views

I want a full $50 refund that was charged on the 25th. I have no used any credits and did not want to continue using LightRoom. I do not have a need for it. Please issue a full refund. 

    1 reply

    kglad
    Community Expert
    Community Expert
    September 1, 2026

    you must cancel during the refund period to qualify for a refund.

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

     

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html