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obss3ss3dp1nt3r3st.18
obss3ss3dp1nt3r3st.18
Participant
February 7, 2026
Question

I WANT MY MONEY BACK! NEVER USED!

i was offered a free trial, but had no intention of using it after the free trial ended. the last day i was shocked to see it renewed without a reminder or warning, though it said before that they would. i ended up never using it, even during the free trial. i want my money back!!

      2 replies

      Jeffrey_A_Wright
      Jeffrey_A_Wright
      Legend
      February 9, 2026

      ​@obss3ss3dp1nt3r3st.18 I am sorry you did not find more value in your evaluation of our services. Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you process your request.

       

      Please use a different device to contact us if you are unable to reach anyone.

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      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      February 7, 2026

      you need to cancel before your trial automatically tolls into a paid subscription.

       

      return, cancel, change subscription, http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

       

      understanding cancellation 

      fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel

       

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