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obss3ss3dp1nt3r3st.18
obss3ss3dp1nt3r3st.18
Participant
February 7, 2026
Question

I WANT MY MONEY BACK! NEVER USED!

  • February 7, 2026
  • 2 replies
  • 28 views

i was offered a free trial, but had no intention of using it after the free trial ended. the last day i was shocked to see it renewed without a reminder or warning, though it said before that they would. i ended up never using it, even during the free trial. i want my money back!!

      2 replies

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      February 9, 2026

      ​@obss3ss3dp1nt3r3st.18 I am sorry you did not find more value in your evaluation of our services. Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you process your request.

       

      Please use a different device to contact us if you are unable to reach anyone.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      February 7, 2026

      you need to cancel before your trial automatically tolls into a paid subscription.

       

      return, cancel, change subscription, http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html

       

      understanding cancellation 

      fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel

       

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