Skip to main content
한창민
Participant
May 27, 2026
Answered

I want refund

  • May 27, 2026
  • 3 replies
  • 23 views

개인 프로필에서 플랜 취소했는데 26400원을 두번씩 가져갔는데

플랜취소했는데 왜 가져간건지 모르겠어요 확인후 환불해주세요

    Correct answer Jeff_A_Wright

    Thanks for posting, ​@한창민.

     

    I am sorry you did not find more value in the usage of our services. I am sorry, but you never completed the steps listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html so your plan is still active.

     

    Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you manage your subscription.

     

    I don’t see any records of any previous attempts to reach us, ​@한창민, so please use a different device if you are redirected to this public discussion forum. 

     

    Equally, if the computer or network is managed by an organization, then you will need their help to reach us.

    3 replies

    Nancy OShea
    Community Expert
    Community Expert
    May 28, 2026

    When you cancelled, did you receive an email confirmation?

    https://account.adobe.com/plans

     

    Nancy O'Shea— Product User & Community Expert
    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    May 27, 2026

    Thanks for posting, ​@한창민.

     

    I am sorry you did not find more value in the usage of our services. I am sorry, but you never completed the steps listed at https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html so your plan is still active.

     

    Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you manage your subscription.

     

    I don’t see any records of any previous attempts to reach us, ​@한창민, so please use a different device if you are redirected to this public discussion forum. 

     

    Equally, if the computer or network is managed by an organization, then you will need their help to reach us.

    kglad
    Community Expert
    Community Expert
    May 27, 2026

    refunds are automatic, if you qualify.

     

    you should check your account, https://account.adobe.com and confirm everything you wanted to cancel was cancelled.