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reliable_child1934
Participant
October 8, 2026
Answered

I want refund

Subject: URGENT – Immediate Refund Required | Case ADB-47440697-F6Z0

Dear Adobe Customer Care,

I am writing again regarding my refund request under Case No. ADB-47440697-F6Z0. I have already contacted Adobe multiple times regarding the amount deducted from my account, but I have still not received a clear response or confirmation about my refund.

I request that you immediately review my case, cancel my subscription/AutoPay, and process the refund to my original payment method.

Your previous email requested my callback number and preferred time, and I am willing to cooperate. However, I need a clear response regarding when my refund will be processed.

If I do not receive a proper response or resolution within a reasonable time, I will have to escalate the matter through the appropriate consumer grievance authorities and, if necessary, submit a formal complaint to the relevant authorities/police along with my payment and case records.

Please treat this matter as urgent and respond to me immediately with the status of my refund.

Case No.: ADB-47440697-F6Z0

I expect Adobe to resolve this matter promptly.

Regards,

Koushik

    ShivangiGupta
    ShivangiGuptaCorrect answer
    Community Manager
    October 8, 2026

    Hi @reliable_child1934

    I understand that waiting for a refund can be concerning, and I appreciate your patience.

    I reviewed your account details and can confirm that a refund has already been initiated by Adobe. While the refund has been processed on our end, it may take approximately 10–14 business days for the funds to appear in your bank account, depending on your financial institution's processing timelines.


    Thank you for your patience, and please feel free to reach out if you have any additional questions.


    ^Shivangi

    ^Shivangi
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    2 replies

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity ManagerCorrect answer
    Community Manager
    October 8, 2026

    Hi @reliable_child1934

    I understand that waiting for a refund can be concerning, and I appreciate your patience.

    I reviewed your account details and can confirm that a refund has already been initiated by Adobe. While the refund has been processed on our end, it may take approximately 10–14 business days for the funds to appear in your bank account, depending on your financial institution's processing timelines.


    Thank you for your patience, and please feel free to reach out if you have any additional questions.


    ^Shivangi

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    ^Shivangi
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    October 8, 2026

    You will have to continue working with Adobe Support on this. See https://helpx.adobe.com/account/individual/manage-your-account/update-open-adobe-support-case.html

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    -Manan
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