Skip to main content
J
Jinz7
Participant
June 18, 2021
Answered

I want refund !

  • June 18, 2021
  • 2 replies
  • 4028 views

I forgot to cancel the free trial version of Photoshop, and on the night of June 15th, 24,000won was settled.

However, even when I entered the plan, I couldn't get a breakdown of payments and couldn't use a program.

I want to cancel and get a refund, what should I do?

    This topic has been closed for replies.
    Correct answer Manan Joshi

    If you are eligible you will get a refund after you cancel your plan. For refund rules, refer to the following link.
    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    Look at the following link for information on how to cancel your subscription.
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    If the information does not help, then you need to contact support.
    To contact support see the instructions given at the link below
    https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    2 replies

    C
    Cameron30650548iabi
    Participant
    November 6, 2023

    Same here, what a garbage service Adobe is.

     

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 6, 2023

    contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    M
    Community Expert
    Manan JoshiCommunity ExpertCorrect answer
    Community Expert
    June 18, 2021

    If you are eligible you will get a refund after you cancel your plan. For refund rules, refer to the following link.
    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    Look at the following link for information on how to cancel your subscription.
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    If the information does not help, then you need to contact support.
    To contact support see the instructions given at the link below
    https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices