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Ahmadmohd19
Participant
May 30, 2026
Answered

I want to buy extra credit from adobe firefly but i got an error “ We couldn't process your payment. Please check your payment details. If the issue persists, try another payment method or contact your bank.” and there is no problem with the bank

  • May 30, 2026
  • 2 replies
  • 32 views

 

    Correct answer Kartika Rawat

    Hi Ahmadmohd19!

    Thanks for reaching out. Since we need your private account information, we can't help you here on the forums! Please reach out to our chat team by selecting the chat bubble icon in the bottom right of this page: https://helpx.adobe.com/support.html

     

    Let us know if you have any questions.

    Kartika

    2 replies

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity ManagerCorrect answer
    Community Manager
    June 4, 2026

    Hi Ahmadmohd19!

    Thanks for reaching out. Since we need your private account information, we can't help you here on the forums! Please reach out to our chat team by selecting the chat bubble icon in the bottom right of this page: https://helpx.adobe.com/support.html

     

    Let us know if you have any questions.

    Kartika