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iris_4696
Participant
June 5, 2025
Question

I want to cancel

  • June 5, 2025
  • 1 reply
  • 120 views

Dear,

 

I have cancelled my plan. I'm sure I cancelled within the 7 days. I didn't use Adobe because I couldn't install it. 

Still I have to pay 24,99€ for something I didn't use or planning of using at all. 

How to cancel without fees? Is this legal to make me pay a whole year for something I don't use and don't want to have? 

Greetings Iris 

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    June 5, 2025

    What do you see for your account at https://account.adobe.com/ - does that show that you cancelled?

     

    Did you do this To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    Do you have an email verifying that you cancelled?

    I
    iris_4696Author
    Participant
    June 5, 2025
    Hello,

    No. I cannot find any confirmation mail. I'm sure that I cancelled within the 7 days.

    According to the Belgian law it is not legal to make me pay for a yearly subscription. Can I contact the responsible for Belgium?

    I don't want Adobe. I never used it and I'm not planning to. I cannot afford 25 euros a month for 1 year.

    Kind regards
    Iris



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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 6, 2025

    good luck.

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