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MY2025
Participant
July 29, 2026
Answered

I want to cancel and get a refund for my annual Creative Cloud subscription.

  • July 29, 2026
  • 3 replies
  • 19 views

A year ago, I ordered an annual Creative Cloud Pro student subscription and paid €243 for it. Yesterday, my subscription renewed automatically, but the price was €504 instead of the original amount. Is it possible to get a refund if I cancel my subscription and then subscribe again at the student rate for a year?

 

Many thanks for the answer.

    Correct answer Jeff_A_Wright

    Thank you for posting, MY2025.


    My apologies for any confusion with managing your discounted subscription.


    Please see https://adobe.ly/4fubqcj for information on how to provide your current proof of eligibility. You also received an email with these instructions on June 28th.


    Please update this public discussion thread if you have any additional questions. ^JW

    3 replies

    John T Smith
    Community Expert
    Community Expert
    July 29, 2026

    A refund is only if you cancel by the 14th day of a trial… there is no refund for a subscription

    kglad
    Community Expert
    Community Expert
    July 29, 2026

    you can appeal to adobe support via chat or social media.

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    July 29, 2026

    Thank you for posting, MY2025.


    My apologies for any confusion with managing your discounted subscription.


    Please see https://adobe.ly/4fubqcj for information on how to provide your current proof of eligibility. You also received an email with these instructions on June 28th.


    Please update this public discussion thread if you have any additional questions. ^JW