I want to cancel my abonnement

Question

HeyI Would like to cancel my Adobe Photoshop subscription.When attempting to cancel, I was informed that a €145 early termination fee applies. I was not clearly aware of this condition when I subscribed, and I find this charge unexpected.I kindly ask for a detailed explanation of this fee and would like to request that my subscription be cancelled without this additional charge.Please confirm the cancellation of my subscription.

kglad · Answer

you can find the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded