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Carefree_Giggles6f36
Participant
Oct 28, 2026 5:46 PM UTC
Answered

I want to cancel my Adobe plan because I am poor and by fault I take the subscription

I want to cancel my plan

    John T Smith
    John T SmithCorrect answer
    Community Expert
    Oct 28, 2026 7:02 PM UTC

    For anyone else reading this

    Only you may cancel a subscription
    -To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    -be sure to keep the verification email you will receive when you cancel
    Log in and go here to check your account to determine your status https://account.adobe.com

    -be sure you cancelled EVERYTHING

    View reply

    5 replies

    Fearless_precision8bea
    Participant
    Oct 29, 2026 7:28 AM UTC

    I got subscribed to the annual plan without realising it was an annual plan. I am trying to cancel it and its showing to pay the early cancellation fee of 3500 Rupees. Can someone help me to connect with support on email and get help to cancel my plan, I dont use it and its too much to pay for cancellation.

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Oct 29, 2026 12:43 PM UTC

    ​@Fearless_precision8bea 

     

    if you trial just ended, you can appeal to adobe support via chat to discuss with an agent.

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    AkanshaAshra
    Community Manager
    AkanshaAshraCommunity Manager
    Community Manager
    Oct 29, 2026 3:44 PM UTC

    Hi @Fearless_precision8bea,

    Thank you for posting in the community.

    We checked your account and can confirm that your case ADB-47771138-R1Y2 is still active. The Support team will continue to assist you through the existing case and share further updates regarding your concern.

    We appreciate your patience and understanding while the case is being reviewed.

    ^Akansha

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    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    Oct 28, 2026 7:02 PM UTC

    For anyone else reading this

    Only you may cancel a subscription
    -To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    -be sure to keep the verification email you will receive when you cancel
    Log in and go here to check your account to determine your status https://account.adobe.com

    -be sure you cancelled EVERYTHING

    Translate
    AkanshaAshra
    Community Manager
    AkanshaAshraCommunity Manager
    Community Manager
    Oct 28, 2026 6:58 PM UTC

    ​

    Hi @Carefree_Giggles6f36 

    We checked the email address used to post your query, but we couldn't find any active Adobe subscription associated with it. To help us investigate further, please repost your query using the email address linked to the Adobe account used for the purchase.

    For your privacy and security, please do not share personal information such as email addresses, phone numbers, payment details, or transaction information in this public forum.

    If you're not sure which Adobe account was used, you can use Adobe's Charge Finder tool to identify the subscription associated with the charge:

    Identify your Adobe charge

    Hope this helps, let us know if you face any other issues.

    ^Akansha

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