Participant

Answered

I want to cancel my free trail I forgot too I dont have the money to pay for it but it wont let me cancel

Forum|Forum|23 days ago
September 15, 2026
5 replies
45 views

I forgot to cancel my subscription and I DO NOT HAVE THE money please I need to cancel it

Correct answer kglad

you have to fix your payment problem ( https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html?linkId=100000254860002 ) to enable cancellation.

cancel subscription, https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

understanding cancellation

fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel

E

Exquisite_impression22a7Author

Participant

I dontt have money to pay ,even if I update ther3s nothing thats going to change i have 0s in my bank can u please terminate the the subscription?

kglad

Community Expert

no, but you can appeal to adobe support using chat or social media.

kglad

Correct answer

Community Expert

you have to fix your payment problem ( https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html?linkId=100000254860002 ) to enable cancellation.

cancel subscription, https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

understanding cancellation

fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel

E

Exquisite_impression22a7Author

Participant

you have to fix your payment problem ( https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html?linkId=100000254860002 ) to enable cancellation.

cancel subscription, https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

understanding cancellation

fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel

Uhm hello?

Are we missing the part where I CANT PAY FOR IT BECAUSE IT WANTS ME TO PAY!?

I dont have the money

kanikas28368183

Community Manager

Hi Exquisite_impression22a7, I understand how frustrating this situation can be.

I can see that you have an Adobe account with an Adobe Podcast subscription, and the trial ended on September 14. There appears to be an issue with the payment method on the account.

To update your payment details, please follow the steps shared by our expert above. Once the payment method has been updated, you can cancel the subscription using the instructions provided in the linked article.

Since you're still within the 14-day full refund period, you may be eligible for a refund upon cancellation, subject to Adobe's terms and policies.

If you run into any issues when updating your payment method or canceling your subscription, please let us know. We're here to help.

Thanks
^KS

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