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Participant
October 15, 2026
Question

I want to cancel my free trial after 7day trial

I would like to cancel my 7-day subscription. The 7-day trial period has ended, and I am trying to cancel my subscription, but I am being asked to pay a cancellation fee.

I do not wish to continue with the subscription, and I do not want any money to be charged to my card. Could you please help me cancel my subscription without any additional charges?

If you are unable to assist me, could you please provide me with an email address or contact details for someone who can help me cancel it?

    3 replies

    AkanshaAshra
    Community Manager
    Community Manager
    October 15, 2026

    Hi ​@master_Diamond0974 

    As we checked your account, we can see that your free trial has converted to a paid plan, and the subscription is currently active. It has been 7 days since the paid plan started, and you still have another 7 days to cancel the plan and be eligible for a refund.

    Please note that you will first need to clear the outstanding dues. Once the payment is completed, you can proceed with the cancellation.

    After successfully canceling the plan, you will receive a cancellation confirmation.

    For more information, please refer to:Understand Adobe's subscription terms and refund policies

    Hope this helps! Let us know if you need any other help.

    ^Akansha

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    kglad
    Community Expert
    Community Expert
    October 15, 2026

    you should have canceled during the trial period.  at this point you can appeal to adobe support via chat or social media.

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    Community Expert
    October 15, 2026

    Cancellation fee is applicable if you cancel after 14 days of initial purchase. See the following article for more details

    https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

    There is no email support. You can chat with Adobe Support via https://helpx.adobe.com/contact.html?rghtup=autoOpen

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    -Manan