I want to cancel my Photoshop and Lightroom plan.

Question

Terminate subscription
Three months ago I subscribed to the Photoshop and Lightroom plan for 66 Saudi riyals per month, and three days ago the subscription amount was debited from my bank account before the actual subscription period, and when I wanted to cancel my subscription, the site asked for a subscription termination fee of 300 Saudi riyals. How can I cancel my subscription without being charged a fee? I did not subscribe to an annual plan. What is happening?
 
[Mod: Moved to the Account, Payment & Plan forum]

kglad · Answer

you needed to cancel during the trial period or within 1 week of that trial's end to avoid a cancellation fee (for an annual subscription billed monthly).

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

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