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Participant
June 18, 2024
Question

I want to cancel my plan before the contract ends. Because when I signed up

  • June 18, 2024
  • 3 replies
  • 265 views

I want to cancel my plan before the contract ends. Because when I signed up, I looked at it incorrectly. I don't think the contract is annual. Can I cancel without paying a fee?

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3 replies

kglad
Community Expert
Community Expert
June 18, 2024

if you have a monthly plan (as opposed to annual plan paid monthly), yes you can cancel without penalty.  check https://account.adobe.com

John T Smith
Community Expert
Community Expert
June 18, 2024

To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

or

Nobody here can see your account information
What do you see at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Legend
June 18, 2024

Hi @Sahaprat38110057ybaj

I can see an Illustrator Individual plan associated with your account. This is the Enterprise and Teams Community. I am moving your post to the Account, Payment, and Plan community for further assistance.


^CS