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Participant
July 2, 2026
Question

i want to cancel my stock account without being charged, as i did not know that i was signing up for this and have not/will not use it, how can i do this please

  • July 2, 2026
  • 2 replies
  • 23 views

I was unaware that this was an ongoing/anual contract - I was lead to believe it was a month by month and i could cancel whenever

    2 replies

    Nancy OShea
    Community Expert
    Community Expert
    July 7, 2026

    Self-cancel from your Adobe online account below.

    https://account.adobe.com/plan

     

    Cancellations received after the 14-day introductory period are not eligible for refunds. Early termination fees may also apply. See below for more details.

    https://www.adobe.com/legal/subscription-terms.html

     

    I am asking an employee to move this to Account, Payment & Plan where it belongs.

    https://community.adobe.com/account-payment-plan-4

     

    Nancy O'Shea— Product User & Community Expert
    Jill_C
    Community Expert
    Community Expert
    July 2, 2026

    You can cancel subscriptions on your Creative Cloud page; however, if you selected an annual subscription, you will be subject to early cancellation penalties.  
     

    Early termination fees:

    • If you have an annual plan paid monthly, you can cancel for a full refund within 14 days of purchase.

    • After 14 days, canceling incurs a 50% fee of the remaining contract balance legalclarity.org.

    • Month-to-month plans have no early termination fee — cancel anytime, and access ends at the end of the current billing period

    Jill C., Forum Volunteer