I want to cancel my subscription

Thanks for posting, ​@Jasmineesset.

I am sorry you did not find more value in our services. I do see that you reached out to us directly but were disconnected.

Please use a different device to contact us at https://helpx.adobe.com/contact.html?rghtup=autoOpen. If the device or network is managed by an organization, then you will need their help to reach us.

For more information on the cancellation and refund process, please see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html.

no one can cancel for you.  you must do it yourself.

first, fix your payment problem, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html?linkId=100000254860002

then cancel subscription, https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html 

understanding cancellation 

fees, https://helpx.adobe.com/uk/manage-account/using/creative-cloud-subscription-terms.html#cancel