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Jenk
Jenk
Participant
Jul 29, 2026 1:39 PM UTC
Answered

I want to cancel my subscription

I want to cancel my subscription immediately, I had a free trial and cancelled before that period ended. I am now being charged for the subscription but I don’t have to money to pay but I cannot cancel the plan

    Jeff_A_Wright
    Jeff_A_WrightCorrect answer
    Community Manager
    Jul 29, 2026 5:03 PM UTC

    Thank you for posting, Jenk.


    I apologize for any confusion you encountered in the sign-up process and I am sorry you did not find more value in our services.


    The subscription you started yesterday is currently past due. Please click on https://adobe.ly/4wtaafr to speak with a member of our team who can help you cancel your new subscription.


    Please see https://adobe.ly/4x4c0mX if you would prefer to correct your account to continue using our services.


    Please update this public discussion thread if you have any additional questions. ^JW

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    5 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    Jul 29, 2026 1:57 PM UTC

    ​@Jenk 

     

    check your account to see if all subscriptions were cancelled, https://account.adobe.com 

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    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    Jul 29, 2026 5:03 PM UTC

    Thank you for posting, Jenk.


    I apologize for any confusion you encountered in the sign-up process and I am sorry you did not find more value in our services.


    The subscription you started yesterday is currently past due. Please click on https://adobe.ly/4wtaafr to speak with a member of our team who can help you cancel your new subscription.


    Please see https://adobe.ly/4x4c0mX if you would prefer to correct your account to continue using our services.


    Please update this public discussion thread if you have any additional questions. ^JW

    Translate
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    Jul 29, 2026 1:41 PM UTC

    If you already cancelled the plan then you don’t need to cancel it again. Check if you are still subscribed to something or not. If not then contact Adobe Support

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    -Manan
    Jenk
    JenkAuthor
    Participant
    Jul 29, 2026 1:43 PM UTC

    I keep getting emails to pay a monthly plan.. and I cannot manage my plan until I pay the plan, but I already cancelled it previously so I shouldn’t be getting charged.. what is the email for adobe support 

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    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    Jul 29, 2026 1:52 PM UTC

    There is no email support. If you had cancelled previously you must have got a confirmation email. You can connect with Adobe Support using the following link https://helpx.adobe.com/contact.html?rghtup=autoOpen

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    -Manan
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