Question

I want to cancel my subscription and get refund

Forum|Forum|6 months ago
January 7, 2026
2 replies
210 views

There are two issues with my subscription.

1. it's auto-renewed without notifying me there is an increase in the subscription fee

2. I can't cancel the subscription now without paying a fee, which is silly because this now is an auto-renewed plan.

I request a full refund of my subscription, starting from the auto-renewed date. Dec 6, 2025 and a cancellation of this auto-renewed plan.

Cancel subscription

kglad

Community Expert

ie, to prevent renewal, cancel before your renewal date, and to prevent a penalty change to a monthly plan or cancel an annual after all payment/(s) is/(are) received.

gupta shivangi

Legend

Hi @gabrielle_0728,

We appreciate you reaching out. Adobe always sends an email one month before the subscription renewal. Also, the refund can only be issued if the plan is cancelled within first 14 days of purchase. You may check the details here: https://adobe.ly/49JABoc

^Shivangi

G

gabrielle_0728Author

Shivangi,

I completed a one-year subscription paid monthly, starting in December 2024. After the term ended, the plan was automatically renewed without any clear prior notice. I received no reminder of the renewal and no notification of the ongoing charges or pricing. Had I been informed, I would have cancelled, as I rarely use Adobe products.

I am now being asked to pay an early termination fee of over $150 to cancel a plan I did not knowingly agree to renew.

It is not fair IMO.

kglad

Community Expert

you were sent an email ~30 days prior to renewal. ie, check your spam folder.

and your original agreement was for an automatic renewal.

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