I want to cancel my subscription with a full refund and no cancellation fee because I am switching to my school account, that is already paid for.

Question

When I try to cancel my subscription I am met with a cancellation fee. But I am just trying to switch to my account thats under an education plan.

Jeff_A_Wright · Accepted Answer

Thanks for posting, Celestial_face.I appreciate that you are continuing to use our services as part of your education!I reviewed the account used to post and can confirm that it has an active Photoshop subscription through Adobe. Since you are requesting both a cancellation and a refund based on your specific circumstances, we will need to review that request directly with you.Please contact us using the link below so we can review your subscription, discuss any applicable cancellation terms, and determine what options may be available:https://adobe.ly/4617aLYPlease update this public discussion thread if you have any additional questions, Celestial_face. ^JW

John T Smith · Answer

This is a public forum, not Adobe support... other users can't see your account to help
This is the correct way to contact support
https://helpx.adobe.com/contact.html?rghtup=autoOpen

- and enter AGENT in the box asking How can we help you?

https://helpx.adobe.com/account/individual/manage-your-account/view-adobe-support-cases.html

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