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A
Anonymous
May 11, 2020
Question

I want to cancel subscription on one account and not pay the fee

  • May 11, 2020
  • 2 replies
  • 663 views

You see I already am paying for another account and was only aware recently I had two still activated.

I want to cancle one but i feel its unfair to ask for a fee when I am still currently paying for another account that i will be continuing on and its bad enough that I let it slip and was appearntly paying for both accounts this whole time. I thought I cancelled one a while ago when I made the new account but unfortunately discovered today I failed to do so.

I would really appreciate it if i can get out of paying the fee since i will still continue to pay for one because I am only a student with part time work and I can't continue throwing away money like that.

please respond back to this as quick as possible. 

Thank you for your time. 

This topic has been closed for replies.

2 replies

A
Anonymous
May 11, 2020

the account I wish to delete is this one, my second one that I will keep is under the name Lee Spratt with the screen name Lee_SP

T
Test Screen Name
Legend
May 11, 2020

We can’t do anything with this info. Please contact Adobe as we have said. Good luck, and please be nice, as your luck will depend on choices the support person can make. 

LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
May 11, 2020

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

You can also search for Adobe customer support using your favorite search engine. This will normally provide you with a regionally appropriate phone number that you can use.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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