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RamrKSA
Participant
September 29, 2026
Answered

I want to change my account email address, how can I change?

  • September 29, 2026
  • 6 replies
  • 35 views

When I try to change the primarily email, this error message comes:
An error occurred while performing this action. Please try again later.

What should I do?

    Correct answer Jeff_A_Wright

    Thanks for the update, ​@RamrKSA.

     

    I can see that you have multiple Adobe accounts/profiles associated with your information, and the individual account setup appears to be complete.

     

    Before we suggest additional troubleshooting steps, could you let us know why you're trying to change the email address?

    For example:

    • Are you trying to replace an old email address with a new one?
    • Are you trying to stop using an Apple Hide My Email address?
    • Are you attempting to move a subscription or assets to a different account?

     

    The reason for the change can help determine the appropriate next steps, especially if multiple Adobe accounts are involved.

     

    We look forward to your reply.

    6 replies

    RamrKSAAuthor
    Participant
    September 30, 2026

    Yes I am attempting to move a subscription or assets to a different account, due to the fact that I paid it by my self. 

    kanikas28368183
    Community Manager
    kanikas28368183Community Manager
    Community Manager
    October 1, 2026

    Hi RamrKSA, we understand this may not be the outcome you were hoping for. Unfortunately, it is not possible to move an Adobe subscription to a different Adobe ID. However, you can change the email address associated with your existing susbcription by following the steps shared above.

    We hope this helps. If you run into any issues while updating the email address, please let us know. We're happy to point you in the right direction.


    ^KS

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 29, 2026

    … and when trying a different device try using a mobile phone's updated non-opera browser with wifi disabled.

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity Manager
    Community Manager
    September 29, 2026

    Hi ​@Tranquil_Whisper1acc,

    Thanks for reaching out.

    Have you been following these steps? https://helpx.adobe.com/account/individual/manage-your-account/change-primary-email-adobe-account.html

    If yes, please try a different browser or different device. Let us know if this helps.

    ^Shivangi

    ^Shivangi
    RamrKSAAuthor
    Participant
    September 29, 2026

    I was using Chrome, I just tried Edge and it gave me the same error

     

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    September 29, 2026

    Thanks for the update, ​@RamrKSA.

     

    I can see that you have multiple Adobe accounts/profiles associated with your information, and the individual account setup appears to be complete.

     

    Before we suggest additional troubleshooting steps, could you let us know why you're trying to change the email address?

    For example:

    • Are you trying to replace an old email address with a new one?
    • Are you trying to stop using an Apple Hide My Email address?
    • Are you attempting to move a subscription or assets to a different account?

     

    The reason for the change can help determine the appropriate next steps, especially if multiple Adobe accounts are involved.

     

    We look forward to your reply.

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