I want to chat with adobe support

Question

Whenever I try to find someone from adobe to talk to I end up on this page: https://helpx.adobe.com/contact.html

But I never get directed to a real person to talk to. Does anyone know how to actually chat to a person from Adobe? My billing charge went up when it was not supposed to and I would like to talk to someone about it.

John T Smith · Answer

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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