Participant

Answered

I want to get a refund!!!!

Forum|Forum|8 years ago
January 13, 2018
7 replies
6617 views

Hi [edit]

I tried to contact thr chats but it would take forever

I want to get a refund for my recent purchase, for the whole year plan including this month. It won't start on my PC.

(Lightroom something) ASAP

my email address is [removed by ussnorway]

Creative Cloud

This topic has been closed for replies.

Correct answer Kanikas

Hi Park,

Sorry for a late reply.

As I understand you are looking for a refund. Have you cancelled the subscription? For the cancellation requests and the billing queries, please Contact Customer Care.

Please see this link, in case you are not being able to contact support: Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update the thread in case of any more questions.

Thanks

Kanika

Abambo

Community Expert

Locking this 2018 thread now.

ABAMBO | Hard- and Software Engineer | Photographer

U

umair27523564swvq

Participant

Hi

I tried to contact the chats but it could not help me out.

I want to get a refund for my recent purchase, for the monthly plan including this month. I didn't use the product for once as there was a billing issue but I am charged today for Rs. 5351 .

I selected Adobe After effects in my plan. I want my full refund asap as there is still billing issue showing on my profile.

Waiting for your kind response.

[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

Abambo

Community Expert

Nobody here in the fora can help you with refunds. You really need to access Adobe customer care for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

S

saurabh226885393ybo

Participant

Hi,

I purchased trial account last week and I was planning to decide wether to keep it or not but before I finalized money deducted from my account for monthly payment. I do not want to proceed with the account as the trial plan is not suitable for me.

Could I get my refund please? I will really appreciate help in this matter

John T Smith

Community Expert

This is a public forum, not Adobe support... nobody here can help

Use the links that have been provided

M

manar22317593hodl

Participant

I want a refund because my account has been withdrawn twice

John T Smith

Community Expert

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

KanikasCorrect answer

Legend

Hi Park,

Sorry for a late reply.

As I understand you are looking for a refund. Have you cancelled the subscription? For the cancellation requests and the billing queries, please Contact Customer Care.

Please see this link, in case you are not being able to contact support: Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update the thread in case of any more questions.

Thanks

Kanika