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parky51046041
parky51046041
Participant
January 13, 2018
Answered

I want to get a refund!!!!

  • January 13, 2018
  • 7 replies
  • 6610 views

Hi [edit]

I tried to contact thr chats but it would take forever

I want to get a refund for my recent purchase, for the whole year plan including this month. It won't start on my PC.

(Lightroom something) ASAP

my email address is [removed by ussnorway]

This topic has been closed for replies.
Correct answer Kanikas

Hi Park,

Sorry for a late reply.

As I understand you are looking for a refund. Have you cancelled the subscription? For the cancellation requests and the billing queries, please Contact Customer Care.

Please see this link, in case you are not being able to contact support: Contact Support FAQ: Unable to reach support through the "Contact US" link

Feel free to update the thread in case of any more questions.

Thanks

Kanika

7 replies

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
December 11, 2022

Locking this 2018 thread now.

ABAMBO | Hard- and Software Engineer | Photographer
U
umair27523564swvq
Participant
December 11, 2022

Hi

I tried to contact the chats but it could not help me out.

I want to get a refund for my recent purchase, for the monthly plan including this month. I didn't use the product for once as there was a billing issue but I am charged today for Rs. 5351 .

I selected Adobe After effects in my plan. I want my full refund asap as there is still billing issue showing on my profile.

Waiting for your kind response.

[Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
December 11, 2022

Nobody here in the fora can help you with refunds. You really need to access Adobe customer care for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer
S
saurabh226885393ybo
Participant
January 17, 2022

Hi,

 

I purchased trial account last week and I was planning to decide wether to keep it or not but before I finalized money deducted from my account for monthly payment. I do not want to proceed with the account as the trial plan is not suitable for me. 

 

Could I get my refund please? I will really appreciate help in this matter

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
January 17, 2022

This is a public forum, not Adobe support... nobody here can help

 

Use the links that have been provided

    M
    manar22317593hodl
    Participant
    December 19, 2021

    I want a refund because my account has been withdrawn twice

     

     

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    December 19, 2021

    This space is provided by Adobe, but it is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    -you MUST also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

    Kanikas
    Community Manager
    KanikasCommunity ManagerCorrect answer
    Community Manager
    January 31, 2018

    Hi Park,

    Sorry for a late reply.

    As I understand you are looking for a refund. Have you cancelled the subscription? For the cancellation requests and the billing queries, please Contact Customer Care.

    Please see this link, in case you are not being able to contact support: Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update the thread in case of any more questions.

    Thanks

    Kanika

    Bani Verma
    Community Manager
    Bani VermaCommunity Manager
    Community Manager
    January 15, 2018

    Moving to Adobe Creative Cloud​

    parky51046041
    parky51046041Author
    Participant
    January 13, 2018

    Sorry to post this here. But I've been trying to contact via chat, but I still didn't get an answer.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    January 13, 2018

    This is a public form with mostly other users... who can't help... you must contact chat

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