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wing+yul27689402
Participant
July 31, 2026
Answered

i want to have the pay cut but accidently canceled my creative cloud plan , can you help to Ask for a stop my cancelation , and Ask for a waive my charge .

  • July 31, 2026
  • 5 replies
  • 29 views

i want to stop my creative cloud plan early cancelation , and change to the new pay cut plan . 

    Correct answer Jeff_A_Wright

    Thank you for posting, ​@wing+yul27689402.

     

    I am sorry to hear about the confusion with your subscription.

     

    As ​@Manan Joshi and ​@kglad have suggested, it is a good idea to review your Adobe account and current subscription details.

     

    Since you are already receiving an Education discount, there is no additional discounted Creative Cloud plan available below the current student and teacher pricing. If you are still enrolled or otherwise eligible, please review your eligibility status and follow the guidance here:

     

    https://helpx.adobe.com/creative-cloud/kb/edu-faq.html

     

    If you are no longer eligible for student pricing, you can review the other plan options available to you and change your subscription from your Adobe account:

     

    https://helpx.adobe.com/manage-account/using/change-plan.html

     

    You can also review your current plan details and manage your subscription here:

     

    https://account.adobe.com/plans

     

    I hope this helps. Thanks again to ​@Manan Joshi and ​@kglad for their helpful guidance and for pointing you toward your account details and available options

     

    If you have additional questions, please update this public discussion thread, ​@wing+yul27689402.

    5 replies

    Community Expert
    July 31, 2026

    You will have to connect with Adobe Support to get help for this. No one on this forum can help with this. Use the following link to connect to Adobe Support https://helpx.adobe.com/contact.html?rghtup=autoOpen

    -Manan
    wing+yul27689402
    Participant
    July 31, 2026

    thank you for your reply ,  seems i am not team account , there is no direct contact to the support , can you help . i am so sorry for my studipity 

    Community Expert
    July 31, 2026

    If you are on a team account then maybe you would have to connect with the account admin. If you are on an individual account the link I gave above should connect you to Adobe Support, it will open up a chat window on the bottom right of the page.

    -Manan