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Participant
July 16, 2026
Question

I want to migrate Acrobat Pro 2020 to a new MacOS Tahoe laptop. It freezes on the Acrobat Licensing Application. I have deinstalled, reinstalled & granted disc access but it will won't boot.

  • July 16, 2026
  • 1 reply
  • 8 views

I want to migrate Acrobat Pro 2020 to a new MacOS Tahoe laptop (bought July 2026).  When booting, it freezes on the “Acrobat Licensing Application” screen - NOTHING appears on that screen. I have deinstalled, reinstalled & given full disc access permissions to Acrobat but it will still won't boot (My Adobe account that shows I have Acrobat Pro 2020 and the serial number). Any suggestions?

    1 reply

    kglad
    Community Expert
    Community Expert
    July 16, 2026

    this should be in the download & install forum.

     

    migrating adobe apps usually fails.  you need to properly install acrobat.  ie, 

     

    deactivate all adobe apps on your old computer VERY carefully (https://community.adobe.com/t5/download-install-discussions/activation-limit-reached-for-non-subscription-adobe-desktop-applications/td-p/14804413?linkId=100000376554410)

     

    then uninstall all adobe apps.

     

    then migrate your old to your new computer

     

    then properly install and activate your adobe apps on your new computer.

     

    NOTE: deactivation will always disable further usage on your old computer but if that deactivation is not successfully conveyed to adobe’s servers you will permenantly lose that activation seat.