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Correct answer Abambo

For removing your credit card only and still accessing the free Adobe ID services you will need to contact Adobe customer service. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

 

If you want to delete your account, proceed as @John T Smith showed. 

 

You need, however have cancelled any subscriptions that are still active prior to this.

2 replies

Abambo
Community Expert
AbamboCommunity ExpertCorrect answer
Community Expert
February 10, 2022

For removing your credit card only and still accessing the free Adobe ID services you will need to contact Adobe customer service. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

 

If you want to delete your account, proceed as @John T Smith showed. 

 

You need, however have cancelled any subscriptions that are still active prior to this.

ABAMBO | Hard- and Software Engineer | Photographer
John T Smith
Community Expert
Community Expert
February 10, 2022