Skip to main content
Participant
September 28, 2026
Answered

I want to Transfer My Adobe Scan Yearly Subscription To my another account as working Accounts is Closed and I won't be able to access it and my subscription is already there, please Help!!!

  • September 28, 2026
  • 5 replies
  • 16 views

My Primary Account is Closed in which i started my subscription but my main account is there in which i want my Subscription! I'm unable to access 'kh' account i can only access 'an' account, i want to transfer my subscription to an account 

 

    Correct answer Jeff_A_Wright

    Thank you for the update, ​@interesting_soldier6047.

     

    I understand how frustrating this situation can be, especially when the email address associated with the subscription is no longer accessible and you're trying to avoid losing access to a service you've already paid for.

     

    Based on the information available, I am unable to find an active subscription associated with the Adobe account you are currently using. If the Adobe Scan subscription was originally provided through your school, employer, or another organization, the license may be managed by that organization rather than through an individual Adobe account.

     

    In that case, you'll need to contact your school's or organization's Adobe administrator or IT team to discuss your options, as they control access to organization-managed licenses and accounts.

     

    If the subscription was purchased personally rather than through a school or organization, please let us know how it was purchased (directly from Adobe, Apple App Store, or Google Play), and we can help point you toward the appropriate next steps.

    5 replies

    Meenakshi Negi
    Community Manager
    Community Manager
    September 28, 2026

    Hi interesting_soldier6047,


    Thank you for reaching out.


    If you are referring to the fact that you purchased a plan using your work email address, you can update the email address on your Adobe account. Please refer to the steps outlined in the following help document: "Change primary email for your Adobe account."


    Let us know if you are referring to something else.


    Thanks,

    Meenakshi

    Participant
    September 29, 2026

    Hello, Thank You but I'm unable to change my Primary Email as my primary email had been deactivated! 

    Amal Jaiswal
    Community Manager
    Community Manager
    September 29, 2026

    ​Hi @interesting_soldier6047 

    Hope you are doing well, and thanks for reaching out. Is your KH account a 

    part of an Adobe Teams or Enterprise account provided by your work/school IT admin? If yes, please check the steps shared here https://adobe.ly/4iQ8SYd

    Let us know if you are referring to something else.

    ~Amal